FAQs
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Here you will find the answers to the most common questions regarding travel with Cutting Edge Vacations.
If your questions are still not answered, please email us at info@cuttingedgevacations.com.
General Questions
What is Cutting Edge Vacations?
Cutting Edge Vacations is a full-service on-line travel company that makes travel arrangements for individuals and groups.
What are you business hours?
We respond very quickly via email at info@cuttingedgevacations.com.
Our business hours:
Mon-Thurs: 10:30a-3p
Fri: 9a-1p
Sat-Sun: CLOSED
What payments do you accept?
For group events, we accept online payments or mail in payments. We accept Visa, Mastercard and Discover (3.5% fee applies to all credit/debit card payments). For mail-in payments, we accept personal checks, money orders and certified checks. Please note personal checks will not be accepted 60 days before event to commence. For individual reservations (private reservations), we accept credit card authorization forms and credit card over the phone with a 3.5% fee.
Do you provide refunds?
No, we do not provide refunds nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.
Do I have to make a payment every month?
You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.
What happens if I make a payment(s), but my roommates fail to pay?
You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.
Can I make reservations on an event after the payments have begun?
Yes, you can make reservations for any event at any time as long as the reservations are still open. You will need to make the first deposit and then every month make monthly payments.
What happens after I make my reservation?
Once you make your reservation, you will receive an account summary. Your account summary will list your monthly payment plan. This is set up by default to charge your credit card every month, or you can choose to turn off the automatic monthly billing option.
After I pay my deposit, how do I make monthly payments?
You can make monthly payments by using the payment tab or by automatic payments.
What happens if my roommate drops out and cancels their reservation?
If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room. It is your responsibility to provide a new roommate and a name change fee of $50 will be added to your reservation.
When will I receive the itinerary for my trip?
Itineraries are sent to each client 30 days before the event via email.